About us

Behind the scene at Hucom

Our Mission

Our mission is to empower our network of local agents delivering world-class customer experiences and exceptional results. We truly believe Human are the key to incredible customer care.
It’s all in the name: HUCOM, Human Communication.

To make that happen, we engage a virtual talent pool with the best and brightest independent contractor agents from all over France. The people who gravitate to Hucom want to be empowered; they want to be challenged; and they want the independence of a flexible schedule and fulfilling work-life balance.

What does that mean for you? Hucom’s network of agents tend to be more happy and enthusiastic people. They are proud of the work they do and the difference they make. And that means the people interacting with your customers and representing your brand are here to create the best experiences.

We are passionate

We take deep pride in what we do.
We are passionate about our respective fields and the customer care world.

We are caring

The definition of caring is to be kind and give an emotional support to others.
Based on that, we profoundly care about our team, our Assistance Heroes, our companies and their customers.

We are dreamers…

We are not afraid to dream of a better world.
A world where a customer smile is the only outcome after an interaction with a company.

... But also pragmatic

We know we have to wake up and work hard every day to create this dream.
As unreachable this world seems today, we are laying the foundation, brick by brick, to make it a reality.

Your customers. Our priority.

We are dedicated in making your customers smile

Through the mix of our proprietary platform, our “AI empowering human” solution, our network of amazing Assistance Heroes and our awesome team, we aim to make the customer services industry a better place.

meet the Hucom team

The Faces Behind our Success

Remy Alves Dos Santos

CEO & Co-founder

Emily Campbell

COO & Co-founder

Josie

Woof in chief

Meet Our Clients

we work for them

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Do you want to reach the next level of customer care?

We can help you with that!

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