The customer care enters a new era
Providing an awesome 24/7 customer care to your business have never been this easy.
Hucom is a flexible and affordable solution accessible to all.
Let our assistance heroes take care of your customers.
Why choose Hucom?
24/7 availability ; whenever a customer contacts you, we will be there.
Pay per conversation, not for the hours of downtime you may have. Scale up and down automatically.
No contract, no minimum, no pressure.
We are us, and don't want to pretend to be something we are not. Our goal is to only positively surprise you.
Your data are safe with us. We follow data protection guidelines, and our agents never see your customers identities.
Get connected with our curated locally sourced Assistance Heroes, powered by our proprietary AI solution.
In today's super digital world, we believe humans should be the centerpiece of customer service.
How does it work?
It's easy as 1-2-3
The first step is to get to know you, your company philosophy, culture and values.
We survey your company based on your industry, we study any internal documents or guidelines you want to share with us, and we analyze conversations you had in the past to extract the trend of your customer care. All of that get fed to your company AI.
Nothing is mandatory, but the more we know about you, the better we can help you.
Your data will be safe with us.
The second step is to decide what works the best for you.
Whether it's Email, SMS, Live Chat or Social Media, select which channels you want us to take care of.
Pick what days and hours you would have us take over, or go 24/7 all-in!
Choose which kind of conversation you want us to handle, and which you want us to transfer to you.
You can even select what tone you would like your customer care to have.
With Hucom, you are the one in control.
The third step is where all the magic happens.
When a message comes in, we distribute it to our network of Assistant Heroes based on the location of the customer, the language, and many others criteria, to match perfectly.
If we can fully take care of it, you don't have to lift a finger.
If we can't, we will gather as much information as you want us to, categorize the conversation, and ascend it to the right department. We will also learn from that conversation to further train your AI.
The more you use our services, the better we get for you!
Why customer care matters?
It's all fun and stuff, but why should you care?
More than 50% of people have scrapped a planned purchase or transaction because of bad service
Although your customers won’t love you if you give bad service, your competitors will.
Any business with customers is in the “People” business.
74% of people are likely to switch brands if they find the purchasing process too difficult
Without a proper customer care, your customers might never find the answer to their questions.
Let us help you get those sales back.
75% of customers believe it takes too long to reach a live agent
It can get very hard and expensive to be responsive to your customers at any time.
24/7 customer care is right at your reach.
Consumers are willing to spend 17% more to do business with companies that deliver excellent service
Great businesses see service not as a cost, but as a sales opportunity.
Taking care of your customers is not a toll on your company, it’s a gift.
Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%
Acquiring a new customer is way more expensive than keeping one.
Let’s refocus your business into retention instead of acquisition only.
59% of customers are more likely to buy when brands answer their queries in under a minute
The minimum is not enough anymore. Being over-the-top is a huge competitive advantage.
Customer care shouldn’t be just a task, but a priority impacting the vision of your company.