About Hucom

Created in 2019 with the mission to develop a new kind of customer support, our objective is to offer a more balanced & flexible solution than what is available today.

Our mission

Our mission is to empower our network of local agents delivering world-class customer experiences and exceptional results. We truly believe Human are the key to incredible customer care.
It’s all in the name: HU-COM, Human Communication.
To make that happen, we engage a virtual talent pool with the best and brightest independent agents from all over France.
The people who gravitate to Hucom want to be empowered; they want to be challenged; and they want the independence of a flexible schedule and fulfilling work-life balance.
What does that mean for you? Hucom’s network of agents tend to be more happy and enthusiastic people. They are proud of the work they do and the difference they make.
That means the people interacting with your customers and representing your brand are here to create the best experiences possible.

We are caring

We profoundly care about our team, our assistance heroes, our partners and their customers.

We are passionate​

We take deep pride in what we do.
We are passionate about our respective fields and the customer care world.

We are dreamers…

We are not afraid to dream of a better world.
A world where a customer smile is the only outcome after an interaction with a company.

... But also pragmatic

We have to wake up and work hard every day to create this dream.
As unreachable this world seems today, we are laying the foundation to make it a reality, one conversation at a time.

Meet the team

Rémy Alves Dos Santos

CEO & Co-founder

Emily Campbell

COO & Co-founder

Josie

Woof in chief

Ready to take your customer support one step ahead?